Terms of Service

ONLINE STORE REGULATIONS

These Regulations define the general terms, rules, and manner of sale conducted by AURA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Aura Sp. z o.o.) with its registered office in Mościska, via the online store allaurashop.pl (hereinafter referred to as: "Online Store") and define the rules and conditions for the provision of free services by AURA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Mościska by electronic means.

§ 1 Definitions

Business Days – means days of the week from Monday to Friday, excluding public holidays.
Delivery – means the actual act of delivering the Goods specified in the order to the Customer by the Seller, via the Carrier.
Carrier – means the courier company with which the Seller cooperates in the Delivery of Goods.
Password – means a string of letters, numbers, or other characters chosen by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
Customer – means an entity to whom, in accordance with the Regulations and legal provisions, services may be provided electronically or with whom a Sales Agreement may be concluded.
Consumer – means a natural person who performs a legal transaction with an entrepreneur not directly related to their business or professional activity.
Customer Account – means an individual panel for each Customer, activated for them by the Seller after the Customer's Registration and conclusion of the Customer Account Maintenance service agreement.
Entrepreneur – means a natural person, legal person, or organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal act directly related to its business or professional activity.
Entrepreneur with Consumer Rights – means a natural person concluding a Sales Agreement directly related to their business activity, when the content of the Sales Agreement shows that it does not have a professional character for that Entrepreneur, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
Regulations – means these regulations.
Registration – means the actual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store.
Seller – means AURA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Aura Sp. z o.o.) with its registered office in Mościska (05-080), ul. Estrady 9a, NIP: 5252476957, REGON: 142312608, entered into the register of entrepreneurs maintained by the District Court for the capital city of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number 0000353145, with a share capital of PLN 5,100; e-mail: aura@allaura.eu, who is also the owner of the Online Store. BDO number: 000045439.
Store Website – means the websites under which the Seller operates the Online Store, operating under the domain allaurashop.pl.
Goods – means the product presented by the Seller via the Store Website, which may be the subject of a Sales Agreement.
Durability – the ability of the Goods to maintain their functions and properties during normal use.
Durable medium – means a material or tool enabling the Customer or Seller to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information serves, and which allows the reproduction of the stored information in an unaltered form.
Sales Agreement – means a distance sales agreement concluded under the terms specified in the Regulations, between the Customer and the Seller.

§ 2 General provisions and use of the Online Store

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Store Website, as well as to patterns, forms, logos posted on the Store Website (with the exception of logos and photos presented on the Store Website for the purpose of presenting goods, the copyrights to which belong to third parties) belong to the Seller, and their use may only take place in a manner specified and consistent with the Regulations and with the Seller's written consent.
The Seller will make every effort to ensure that the Online Store can be used by Internet users with all popular web browsers, operating systems, types of devices, and types of internet connections. The minimum technical requirements for using the Store Website are a web browser of at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with JavaScript enabled, accepting "cookies" and an internet connection with a bandwidth of at least 256 kbit/s. The Store Website is optimized for a minimum screen resolution of 1024x768 pixels.
The Seller uses a "cookies" mechanism, which, when customers use the Store Website, are saved by the Seller's server on the hard drive of the Customer's end device. The use of "cookies" is intended to ensure the proper functioning of the Store Website on the Customers' end devices. This mechanism does not damage the Customer's end device and does not cause configuration changes in the Customers' end devices or in the software installed on these devices. Each Customer can disable the "cookies" mechanism in the web browser of their end device. The Seller indicates that disabling "cookies" may, however, cause difficulties or prevent the use of the Store Website.
In order to place an order in the Online Store via the Store Website or via e-mail, and to use the services available on the Store Websites, the Customer must have an active e-mail account.
In order to place an order in the Online Store by phone, the Customer must have an active phone number and an active e-mail account.
It is prohibited for the Customer to provide content of an unlawful nature and for the Customer to use the Online Store, the Store Website or free services provided by the Seller in a manner contrary to law, good practice or infringing the personal rights of third parties.
The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized persons obtaining and modifying Customer data, which is why Customers should apply appropriate technical measures to minimize the risks mentioned above. In particular, they should use antivirus programs and programs that protect the identity of Internet users. The Seller never asks the Customer to provide the Password in any form.
It is not permissible to use the resources and functions of the Online Store for the Customer to conduct activities that would infringe the Seller's interests, i.e., advertising activities of another entrepreneur or product; activities consisting of posting content unrelated to the Seller's activities; activities consisting of posting untrue or misleading content.

§ 3 Registration

In order to create a Customer Account, the Customer is obliged to register free of charge.
Registration is not necessary to place an order in the Online Store.
To register, the Customer should fill out the registration form provided by the Seller on the Store Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During registration, the Customer sets an individual password.
While filling out the registration form, the Customer has the opportunity to review the Regulations, accepting its content by marking the appropriate field in the form.
After sending the completed registration form, the Customer immediately receives, electronically to the email address provided in the registration form, confirmation of Registration by the Seller. At this point, a contract for the provision of the Customer Account Maintenance service is concluded by electronic means, and the Customer gains access to the Customer Account and the ability to change the data provided during Registration.

§ 4 Orders

The information contained on the Store Website does not constitute an offer from the Seller in the understanding of the Civil Code, but merely an invitation to Customers to submit offers to conclude a Sales Agreement.
The Customer may place orders in the Online Store via the Store Website or by email 7 days a week, 24 hours a day.
The Customer may place orders in the Online Store by phone during the hours and days indicated on the Store Website.
A Customer placing an order via the Store Website completes the order by selecting the Goods they are interested in. Adding Goods to the order is done by selecting the "ADD TO CART" command under the given Goods presented on the Store Website. After completing the entire order and indicating the Delivery method and payment method in the "CART", the Customer places the order by sending the order form to the Seller, by selecting the "Buy and pay" button on the Store Website. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as all additional costs that they are obliged to bear in connection with the Sales Agreement.
The Customer placing an order by phone uses the telephone number provided by the Seller on the Store Website. During the telephone conversation, the Customer indicates to the Seller the name of the Goods from among the Goods available on the Store Website, the quantity of Goods they would like to order, and specifies the delivery method and address, as well as the payment method, and also indicates, at their choice, their e-mail address or correspondence address for the Seller to confirm the content of the proposed agreement and to confirm the order if a Sales Agreement is concluded between the Customer and the Seller. Each time during the telephone conversation, the Seller informs the Customer about the total price of the selected Goods and the total cost of the selected Delivery method, as well as all additional costs that the Customer would have to bear if a Sales Agreement were concluded.
The Seller confirms to the Customer the content of the proposed Sales Agreement, recorded at the Customer's choice on paper or in the form of an electronic message, with confirmation taking place before the conclusion of the Sales Agreement.
The Customer's declaration of intent to conclude a Sales Agreement, made by them after receiving confirmation from the Seller as referred to in §4 section 6 above, is recorded on paper or another Durable Medium.
After concluding the Sales Agreement by phone, the Seller will send a confirmation of the terms of the Sales Agreement on a Durable Medium to the email address or correspondence address provided by the Customer. The confirmation will include, in particular: the specification of the Goods that are the subject of the Sales Agreement, its price, Delivery cost, and information about any other costs that the Customer is obliged to bear in connection with the Sales Agreement.
A Customer placing an order via e-mail sends it to the e-mail address provided by the Seller on the Store Website. In the message sent to the Seller, the Customer provides, in particular: the name of the Goods, color, and quantity, from among the Goods presented on the Store Website, and their contact details.
Upon receiving the Customer's message referred to in §4 section 9 by electronic means, the Seller sends a return message to the Customer via e-mail, providing their registration details, the price of the selected Goods, possible payment methods, and the Delivery method along with its cost, as well as information about all additional payments the Customer would have to bear under the Sales Agreement. The message also informs the Customer that concluding a Sales Agreement via e-mail entails an obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Customer can place an order by sending an electronic message to the Seller indicating the chosen payment method and Delivery method.
Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Agreement for the Goods subject to the order.
After placing the order, the Seller sends a confirmation of the order to the email address provided by the Customer.
Subsequently, after confirming the order, the Seller sends an email to the Customer's provided email address informing them that the order has been accepted for processing. The information about accepting the order for processing constitutes the Seller's declaration of acceptance of the offer mentioned in §4 section 11 above, and the Sales Agreement is concluded at the moment the Customer receives it.
After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's email address or in writing to the address provided by the Customer during Registration or when placing the order.

§ 5 Payments

Prices on the Store Website listed next to a given Good are gross prices and do not include information regarding Delivery costs and any other costs that the Customer will be obliged to bear in connection with the Sales Agreement, about which the Customer will be informed when choosing the Delivery method and placing the order.
The Customer may choose the following forms of payment for ordered Goods: a) bank transfer to the Seller's bank account (in this case, the order fulfillment will begin after the Seller sends the Customer a confirmation of order acceptance and after the funds are credited to the Seller's bank account); b) payment card or bank transfer via the external payment system przelewy24.pl, operated by PayPro S.A. with its registered office in Poznań (in this case, the order fulfillment will begin after the Seller sends the Customer a confirmation of order acceptance and after the funds are credited to the Seller's bank account); c) payment card, BLIK or bank transfer via the external payment system PayNow, operated by mBank S.A. with its registered office in Warsaw (in this case, the order fulfillment will begin after the Seller sends the Customer a confirmation of order acceptance and after the Seller receives information from the PayNow system about the payment being made by the Customer); d) cash on delivery, payment to the Carrier upon Delivery (in this case, the order fulfillment will begin after the Seller sends the Customer a confirmation of order acceptance).
The Customer should make payment for the order in the amount resulting from the concluded Sales Agreement within 7 Business Days, if they chose the prepayment method, i.e., in the case of choosing the traditional bank transfer payment method. In the case of using fast electronic payments, the Customer makes the payment at the time of concluding the Sales Agreement.
In the event of the Customer failing to make payment within the deadline referred to in the Regulations, the Seller shall set an additional deadline for the Customer to make the payment and inform the Customer thereof on a Durable Medium. The information about the additional payment deadline shall also include information that, after the ineffective expiry of this deadline, the Seller shall withdraw from the Sales Agreement. In the event of the ineffective expiry of the second payment deadline, the Seller shall send the Customer a statement of withdrawal from the agreement on the basis of Article 491 of the Civil Code on a Durable Medium.

§ 6 Delivery

The Seller provides Delivery to the territory of the following countries: Republic of Poland, Austria, Belgium, Belarus, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Ireland, Northern Ireland, Lithuania, Luxembourg, Latvia, Netherlands, Germany, Norway, Portugal, Romania, Slovakia, Slovenia, Switzerland, Sweden, Ukraine, and Italy.
The Seller is obliged to deliver Goods in accordance with the Sales Agreement.
The Seller publishes information on the Store Website about the number of Business Days required for Delivery and order fulfillment.
The Delivery and order fulfillment period indicated on the Store Website is calculated in Business Days in accordance with §5 section 2 of the Regulations.
Ordered Goods are delivered to the Customer via the Carrier to the address specified in the order form.

On the day the Goods are dispatched to the Customer, a confirmation of shipment by the Seller is sent to the Customer's e-mail address.

The Customer is obliged to examine the delivered shipment within the time and in the manner customary for shipments of a given type. In case of finding a shortage or damage to the shipment, the Customer has the right to demand that the Carrier's employee draw up an appropriate protocol.

The Seller, at the Customer's request, encloses with the shipment being the subject of the Delivery a receipt or a VAT invoice covering the delivered Goods.

To receive a VAT invoice, the Customer should declare at the time of purchase that they are acquiring the Goods as an Entrepreneur (taxpayer). This declaration is made by checking the appropriate box in the order form, before sending the order to the Seller.

In the event of the Customer's absence at the address indicated by them, provided when placing the order as the Delivery address, the Carrier's employee will leave a notification or attempt telephone contact to arrange a time when the Customer will be present. In the event of the ordered Goods being returned to the Online Store by the Carrier, the Seller will contact the Customer electronically or by phone, re-arranging the Delivery date and cost with the Customer. The default form of issuing invoices are structured invoices ("structured invoices") issued and made available using the National e-Invoicing System ("National e-Invoicing System") within the meaning of the Act of March 11, 2004, on the tax on goods and services.

§ 7 Warranty for Entrepreneurs

The Seller ensures the Delivery of Goods free from defects. The Seller is liable to the Entrepreneur if the Goods have a defect.
If the Goods have a defect, the Entrepreneur may: a) make a statement on price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Entrepreneur replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or remove defects. The Entrepreneur may, instead of the defect removal proposed by the Seller, demand the replacement of the Goods with defect-free ones, or instead of replacing the Goods, demand the removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing excessive costs, the value of the defect-free Goods, the type and significance of the defect found, as well as the inconveniences the Entrepreneur would be exposed to by another method of satisfaction, are taken into account. The Entrepreneur cannot withdraw from the Sales Agreement if the defect is insignificant. b) demand the replacement of the defective Goods with defect-free ones or the removal of the defect. The Seller is obliged to replace the defective Goods with defect-free ones or remove the defect within a reasonable time without undue inconvenience to the Entrepreneur. The Seller may refuse to satisfy the Entrepreneur's request if bringing the defective Goods into conformity with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the second possible method of bringing it into conformity with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
An Entrepreneur exercising rights under the warranty is obliged to deliver the defective item to the Seller's address. The cost of delivery is covered by the Seller.
The Seller is liable under the warranty if a physical defect is found within two years from the date the Goods were delivered to the Entrepreneur. The claim for removal of the defect or replacement of the Goods with defect-free ones expires after one year, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Entrepreneur may withdraw from the Sales Agreement or make a statement on price reduction due to the defect of the Goods. If the Entrepreneur demanded the replacement of the Goods with defect-free ones or the removal of the defect, the period for withdrawal from the Sales Agreement or making a statement on price reduction begins at the moment the period for replacement of the Goods or removal of the defect expires without success.
All complaints related to the Goods or the execution of the Sales Agreement may be directed by the Entrepreneur in writing to the Seller's address.
The Seller will respond to the complaint regarding the Goods or the complaint related to the execution of the Sales Agreement submitted by the Entrepreneur within 14 days from the date of the request containing the complaint.
The Customer may submit a complaint to the Seller regarding the use of free services provided electronically by the Seller. The complaint may be submitted electronically and sent to the address aura@allaura.eu. In the complaint submission, the Entrepreneur should include a description of the problem. The Seller will consider the complaint immediately, but no later than within 14 days, and provide the Entrepreneur with a response.
The Seller excludes its liability under the warranty towards Entrepreneurs.

§ 8 Non-conformity of goods with the contract. Consumer and Entrepreneur with Consumer Rights complaint

Goods are in conformity with the contract if, in particular, their: a) description, type, quantity, quality, completeness and functionality, and, in the case of goods with digital elements, also compatibility, interoperability and availability of updates, are in conformity with the contract; b) suitability for a particular purpose for which the Consumer or Entrepreneur with Consumer Rights needs it, of which the Consumer or Entrepreneur with Consumer Rights informed the Seller at the latest at the time of concluding the contract and which the Seller accepted.
Furthermore, for Goods to be considered in conformity with the contract, they must: a) be suitable for the purposes for which Goods of this type are normally used, taking into account applicable law, technical standards or good practices; b) be in such quantity and possess such characteristics, including Durability and safety, and, in the case of Goods with digital elements, also functionality and compatibility, as are typical for Goods of this type and which the Consumer or Entrepreneur with Consumer Rights can reasonably expect, taking into account the nature of the Goods and the public statement made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that: a. it was unaware of the given public statement and, reasonably assessing, could not have been aware of it; b. before concluding the contract, the public statement was rectified under the conditions and in the form in which the public statement was made, or in a comparable manner; c. the public statement did not influence the decision of the Consumer or Entrepreneur with Consumer Rights to conclude the contract. c) be delivered with packaging, accessories and instructions that the Consumer or Entrepreneur with Consumer Rights can reasonably expect to receive; d) be of the same quality as the sample or model that the Seller made available to the Consumer or Entrepreneur with Consumer Rights before concluding the contract, and correspond to the description of such sample or model.
The Seller is not liable for non-conformity of the Goods with the contract to the extent referred to in §8 sec. 2, if the Consumer or Entrepreneur with Consumer Rights, at the latest at the time of concluding the contract, was explicitly informed that a specific characteristic of the Goods deviates from the requirements of conformity with the contract specified in §8 sec. 2, and explicitly and separately accepted the lack of a specific characteristic of the Goods.
The Seller is liable for non-conformity of the Goods with the contract resulting from incorrect installation of the Goods if: a) it was performed by the Seller or under its responsibility; b) incorrect installation performed by the Consumer or Entrepreneur with Consumer Rights resulted from errors in the instructions provided by the entrepreneur or a third party.
The Seller is liable for any lack of conformity of the Goods with the contract that exists at the time of its delivery and becomes apparent within two years from that time, unless the period of suitability of the Goods for use, specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer. It is presumed that any lack of conformity of the Goods with the contract that becomes apparent within two years from the time of delivery existed at the time of its delivery, unless proven otherwise or if this presumption is incompatible with the specific nature of the Goods or the nature of the lack of conformity of the Goods with the contract.
The Seller cannot rely on the expiry of the deadline for discovering non-conformity of the Goods with the contract as specified in §8 sec. 5, if this lack was fraudulently concealed.
If the Goods are not in conformity with the contract, the Consumer or Entrepreneur with Consumer Rights may demand their repair or replacement.
The Seller may make a replacement when the Consumer or Entrepreneur with Consumer Rights demands repair, or the Seller may make a repair when the Consumer or Entrepreneur with Consumer Rights demands replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer or Entrepreneur with Consumer Rights is impossible or would involve excessive costs for the Seller. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.
When assessing excessive costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the non-conformity of the Goods with the contract, the value of the Goods in conformity with the contract, and the excessive inconvenience for the Consumer or Entrepreneur with Consumer Rights resulting from the change in the method of bringing the Goods into conformity with the contract.
The Seller shall carry out the repair or replacement within a reasonable time from the moment the Seller was informed by the Consumer or Entrepreneur with Consumer Rights of the lack of conformity with the contract, and without undue inconvenience to the Consumer or Entrepreneur with Consumer Rights, taking into account the specific nature of the Goods and the purpose for which the Consumer or Entrepreneur with Consumer Rights acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.
The Consumer or Entrepreneur with Consumer Rights shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer or Entrepreneur with Consumer Rights at its own expense.
If the Goods were installed before the lack of conformity of the Goods with the contract became apparent, the Seller shall dismantle the goods and re-install them after repair or replacement, or commission these activities at its own expense.
The Consumer or Entrepreneur with Consumer Rights is not obliged to pay for the ordinary use of the Goods that were subsequently replaced.
If the Goods are not in conformity with the contract, the Consumer or Entrepreneur with Consumer Rights may make a statement on price reduction or withdrawal from the contract when: a) The Seller refused to bring the Goods into conformity with the contract in accordance with §8 sec. 8 above; b) The Seller failed to bring the Goods into conformity with the contract in accordance with §8 sec. 10 to §8 sec. 12 above; c) the non-conformity of the Goods with the contract still exists, even though the Seller attempted to bring the Goods into conformity with the contract; d) the non-conformity of the Goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without first resorting to the remedies specified in §8 sec. 7 to §8 sec. 12 above; e) it is clear from the Seller's statement or circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer or Entrepreneur with Consumer Rights.
The Seller is obliged to respond to the consumer's complaint within 14 days from the date of its receipt.
The Seller shall return to the Consumer or Entrepreneur with Consumer Rights the amounts due as a result of exercising the right to a price reduction immediately, no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur with Consumer Rights' statement on price reduction.
The Consumer or Entrepreneur with Consumer Rights cannot withdraw from the contract if the non-conformity of the Goods with the contract is insignificant. It is presumed that the non-conformity of the Goods with the contract is significant.
If the lack of conformity with the contract concerns only some Goods delivered under the contract, the Consumer or Entrepreneur with Consumer Rights may withdraw from the contract only in relation to those Goods, as well as in relation to other Goods purchased by the Consumer or Entrepreneur with Consumer Rights together with the non-conforming Goods, if it cannot be reasonably expected that the Consumer or Entrepreneur with Consumer Rights would agree to keep only the conforming Goods.
In the event of withdrawal from the contract, the Consumer or Entrepreneur with Consumer Rights shall immediately return the Goods to the Seller at the Seller's expense. The Seller shall return the price to the Consumer or Entrepreneur with Consumer Rights immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.
The Seller shall refund the price using the same method of payment as used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights has expressly agreed to another method of refund that does not involve any costs for them.
The Seller does not use out-of-court dispute resolution, as referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.

§ 9 Withdrawal from the Sales Agreement

A Customer who is a Consumer or an Entrepreneur with Consumer Rights who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
The period for withdrawal from the Sales Agreement begins from the moment the Consumer, Entrepreneur with Consumer Rights, or a third party indicated by them other than the carrier takes possession of the Goods. The Consumer and Entrepreneur with Consumer Rights may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. This statement may be submitted, for example, in writing to the Seller's address, i.e.: AURA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Estrady 9a (05-080), Mościska, or via e-mail to the Seller's address, i.e.: aura@allaura.eu. The statement can be submitted using the form, the template of which has been posted by the Seller on the Store's Website at: Withdrawal Form. To meet the deadline, it is sufficient to send the statement before its expiry. The Consumer and Entrepreneur with Consumer Rights may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller via the form available on the website at: Electronic Withdrawal Form. To meet the deadline, it is sufficient to send the statement before its expiry. The Seller immediately confirms to the Consumer and Entrepreneur with Consumer Rights the receipt of the form submitted via the website.
The Consumer or Entrepreneur with Consumer Rights may withdraw from the Sales Agreement by using the button on the Store's Website labeled: "Withdraw from the contract here". The Customer fills out the available form on the website providing the necessary data and confirms withdrawal from the Sales Agreement with the "Confirm withdrawal from the contract" button. The Seller immediately confirms receipt of the statement to the email address provided by the Customer.
In the event of withdrawal from the Sales Agreement, it is considered not concluded.
If the Consumer or Entrepreneur with Consumer Rights submitted a statement of withdrawal from the Sales Agreement before the Seller accepted their offer, the offer ceases to be binding.
The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur with Consumer Rights' statement of withdrawal from the Sales Agreement, return all payments made by them, including the cost of Delivery of the Goods to the Consumer or Entrepreneur with Consumer Rights. The Seller may withhold the return of payments received from the Consumer or Entrepreneur with Consumer Rights until it receives the Goods back, or until the Consumer or Entrepreneur with Consumer Rights provides proof of sending back the Goods, whichever occurs first.
If the Consumer or Entrepreneur with Consumer Rights exercising the right to withdraw chose a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer Rights for the additional costs incurred by them.
The Consumer or Entrepreneur with Consumer Rights is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send back the Goods to the Seller's address before this deadline.
In case of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer Rights bears only the direct costs of return.
If, due to its nature, the Goods cannot be sent back by mail in the usual way, the Seller informs the Consumer and Entrepreneur with Consumer Rights about the costs of returning the item on the Store's Website.
The Consumer and the Entrepreneur with Consumer Rights are liable for any reduction in the value of the Goods resulting from their use in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods.
The Seller shall refund the payment using the same method of payment as used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights has expressly agreed to another method of refund that does not involve any costs for them.
The right to withdraw from the Sales Agreement does not apply to the Consumer and the Entrepreneur with Consumer rights in relation to agreements where the Product is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

§ 10 Free services

The Seller provides the following free electronic services to Customers: a) Newsletter; b) Customer Account Management; c) Posting reviews.
The services indicated in §10 section 1 above are provided 7 days a week, 24 hours a day.
The Seller reserves the right to choose and change the type, forms, time, and manner of providing access to selected services, about which it will inform Customers in a manner appropriate for changing the Regulations.
Any Customer can use the Newsletter service by entering their e-mail address using the registration form provided by the Seller on the Online Store Website. After submitting the completed registration form, the Customer immediately receives an activation link via e-mail to the e-mail address provided in the registration form, in order to confirm subscription to the Newsletter. Upon activation of the link by the Customer, a contract for the provision of the Newsletter service by electronic means is concluded.
The Newsletter service consists of the Seller sending electronic messages to the e-mail address containing information about new products or services in the Seller's offer. The Newsletter is sent by the Seller to all Customers who have subscribed.
Each Newsletter addressed to specific Customers contains, in particular: information about the sender, a completed "subject" field specifying the content of the message, and information about the possibility and method of unsubscribing from the free Newsletter service.
The Customer may unsubscribe from the Newsletter at any time by unsubscribing via the link included in each electronic message sent as part of the Newsletter service or by deactivating the appropriate field in the Customer Account.
The Customer Account Management service is available after Registration in accordance with the terms described in the Regulations and consists of providing the Customer with a dedicated panel within the Online Store Website, enabling the Customer to modify the data they provided during Registration, as well as tracking the status of orders and the history of already completed orders.
A Customer who has registered may submit a request to the Seller to delete the Customer Account; however, if the Customer requests the Seller to delete the Customer Account, it may be deleted within 14 days of submitting the request.
The "Posting reviews" service consists of the Seller enabling Customers with a Customer Account to publish individual and subjective statements by the Customer regarding, in particular, the Goods on the Online Store Website.
Resignation from the "Posting reviews" service is possible at any time and consists of the Customer ceasing to post content on the Online Store Website.
The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller, i.e., conducts advertising activities of another entrepreneur or product; activities consisting of posting content unrelated to the Seller's activities; activities consisting of posting untrue or misleading content, as well as if the Customer acts to the detriment of other Customers, violates legal provisions or the provisions of the Regulations, and also when blocking access to the Customer Account and free services is justified by security reasons, in particular: the Customer breaking the security of the Online Store Website or other hacking activities. Blocking access to the Customer Account and free services for the aforementioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer about blocking access to the Customer Account and free services by electronic means to the address provided by the Customer in the registration form.

§ 11 Customer's liability for content posted by them

By posting content and making it available, the Customer voluntarily disseminates the content. The posted content does not express the views of the Seller and should not be identified with its activities. The Seller is not a content provider, but only an entity that provides appropriate ICT resources for this purpose.
The Customer declares that: a) they are entitled to use proprietary copyrights, industrial property rights and/or related rights to, respectively, works, objects of industrial property rights (e.g., trademarks) and/or objects of related rights that make up the content; b) the placement and sharing, within the services referred to in §10 of the Regulations, of personal data, image and information concerning third parties took place legally, voluntarily and with the consent of the persons concerned; c) they agree to the viewing of the published content by other Customers and the Seller, and also authorizes the Seller to use them free of charge in accordance with the provisions of these Regulations; d) they agree to the creation of adaptations of works within the meaning of the Copyright and Related Rights Act.
The Customer is not entitled to: a) post personal data of third parties or disseminate the image of third parties without the legally required permission or consent of the third party when using the services referred to in §10 of the Regulations; b) post content of an advertising and/or promotional nature when using the services referred to in §10 of the Regulations.
The Seller is liable for the content posted by Customers provided that it receives a notification in accordance with §12 of the Regulations.
Customers are prohibited from posting content when using the services referred to in §10 of the Regulations that could, in particular: a) be posted in bad faith, e.g., with the intention of violating the personal rights of third parties; b) infringe any rights of third parties, including rights related to the protection of copyrights and related rights, protection of industrial property rights, trade secrets or related to confidentiality obligations; c) be offensive or constitute a threat directed at other people, contain vocabulary that violates good manners (e.g., by using vulgarisms or terms generally considered offensive); d) be contrary to the Seller's interests, i.e., content constituting advertising material of another entrepreneur or product; content unrelated to the Seller's activities; untrue or misleading content; e) otherwise violate the provisions of the Regulations, good manners, applicable law, social or customary norms.
In the event of receiving a notification in accordance with §12 of the Regulations, the Seller reserves the right to modify or remove content posted by Customers when using the services referred to in §10 of the Regulations, in particular in relation to content which, based on reports from third parties or appropriate authorities, has been found to constitute a violation of these Regulations or applicable law. The Seller does not continuously monitor the posted content.
The Customer agrees to the Seller's free use of the content they post on the Online Store Website.

§ 12 Reporting threats or infringements of rights

If a Customer or another person or entity believes that content published on the Online Store Website infringes their rights, personal rights, good morals, feelings, morality, beliefs, principles of fair competition, know-how, legally protected secret or secret based on an obligation, they may notify the Seller of the potential infringement.
The Seller, having been notified of a potential infringement, shall immediately take action to remove the content causing the infringement from the Online Store Website.

§ 13 Personal data protection

The rules for the protection of Personal Data are set out in the Privacy Policy.

§ 14 Termination of the agreement (does not apply to Sales Agreements)

Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other party before the termination of the aforementioned agreement and the provisions below.
A Customer who has registered terminates the agreement for the provision of electronic services by sending the Seller an appropriate declaration of intent, using any means of distance communication that allows the Seller to become acquainted with the Customer's declaration of intent.
The Seller terminates the agreement for the provision of electronic services by sending the Customer an appropriate declaration of intent to the e-mail address provided by the Customer during Registration.

§ 15 Final provisions

The Seller is liable for non-performance or improper performance of the agreement, but in the case of agreements concluded with Customers who are Entrepreneurs, the Seller is liable only in the case of intentional damage and within the limits of actual losses incurred by the Customer who is an Entrepreneur.
The content of these Regulations may be recorded by printing, saving on a medium, or downloading at any time from the Online Store Website.
In the event of a dispute arising from the concluded Sales Agreement, the parties will strive for an amicable resolution. Polish law is applicable to the resolution of all disputes arising from these Regulations.
The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the effective date of the new Regulations are executed on the basis of the Regulations that were in force on the day the Customer placed the order. The change to the Regulations becomes effective 7 days from the date of publication on the Online Store Website.
The Seller will inform the Customer 7 days before the new Regulations come into force about the change to the Regulations by means of an electronic message containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, they are obliged to notify the Seller of this fact, which results in the termination of the agreement in accordance with the provisions of §14 of the Regulations.
Agreements with the Seller are concluded in Polish.
The Regulations come into force on June 19, 2026.

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