Shipping Policy

Order Fulfillment

Orders placed in the All Aura online store are prepared for shipment on business days, from Monday to Friday, excluding public holidays.

Information about the estimated order fulfillment and delivery time is presented during the order placement process.

Once the parcel is dispatched, the Customer will receive an email confirmation of the shipment. If tracking is available for the selected delivery method, the message may also include a tracking number or a link to check its status.

Delivery Methods

Available delivery methods are presented during order finalization and may vary depending on the delivery address, order value, and carrier service availability.

Depending on the current store configuration, the Customer may be able to use, among others:

  • delivery to InPost Parcel Locker 24/7,

  • delivery to a Parcel Point,

  • courier delivery,

  • other delivery methods indicated during order finalization.

The Customer selects their preferred delivery method before placing the order.

Delivery Cost

The delivery cost is always displayed when placing the order, before its final approval and payment.

If the conditions of the current promotion are met, the store may offer free delivery after exceeding a certain order value. The applicable free delivery threshold is displayed in the store or during order finalization.

International Deliveries

The possibility of delivery outside the territory of Poland depends on the countries and markets currently served by the store.

If a given country is available for selection during order finalization, the Customer will see the available methods and delivery costs for it.

Delivery Address

The Customer is responsible for providing a correct and complete delivery address and contact details required for the shipment.

In the case of delivery to a pick-up point or Parcel Locker, the Customer should indicate the correct point according to the instructions displayed during the purchasing process.

Receipt and Damage to Shipment

Upon receipt of the order, we recommend checking the condition of the shipment.

If the shipment shows visible signs of damage or a shortage of contents is found, the Customer may report this fact to the carrier and contact us.

Undelivered Shipments

If the shipment is not picked up or is returned to the Seller for reasons attributable to the Customer, we may contact the Customer to determine the further course of order fulfillment and the possible cost of re-delivery.

Contact

For questions regarding delivery, please contact us:

AURA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Estrady 9a
05-080 Mościska
Poland

Email: aura@allaura.eu